In line with COVID-19 safety recommendations we are offering services through videolink or by phone. This differs for some services. Vaccination status of those attending sessions may impact the options available. Call us on 1800-639-523 to discuss your options or to book a session. New clients can also make an online enquiry.

Elder Abuse Prevention Services

What is Elder Abuse?

When your trust is abused, we can help you find a solution.

The service supports older people in resolving conflict with family or carers and preventing elder abuse. It ensures you have a voice in your decision-making and you are supported throughout this process.

How does this service help?

The Respecting Elders program provides an opportunity for you to talk freely with your family members or carers (through an advocate or on your own) about your wishes in a supportive environment.

This allows you to have a voice in decisions regarding your own care and future. It also helps preserve relationships while allowing all parties to reach resolution and promote better outcomes for future decision making.

We also aim to empower you to resolve family differences to stop or prevent Elder Abuse. While legal options are available, they are often expensive, adversarial and could have a negative effect on your family relationships.

There are many areas which we can assist you in:

  • Money or property missing
  • Being forced to change your will or sign a power of attorney
  • Being neglected and feeling isolated
  • Feeling scared to tell others what you want
  • Being verbally or physically assaulted
  • Your wishes not being respected or ignored
  • Someone keeping your friends and family away
  • No longer feeling happy in your life
  • Preserving a relationship with a difficult adult child
  • Feeling you have little control over your life.

Who is it for?

For older people and their families.

How does it work?

A Better Place Australia family consultant will confidentially meet with you to discuss your individual situation and formulate a plan of care.

We use combination of services to empower you to achieve a positive outcome to your situation. Services include:

  • Advocacy/ Support
  • Counselling/ Coaching
  • Facilitated family meetings
  • Financial counselling
  • Mediation
  • Conflict resolution
  • Agreement formulation between concerned parties where appropriate.


We can also provide a financial counselling service to assist with debt, guarantor or other money issues.

Most importantly, the service will support you to make your own decisions on matters that are important to you: where you live, how you spend your money, what happens if you fall ill and end of life care.

Any conversations you have with the Respecting Elders Service are confidential and handled with understanding of the complex aged care system and age related issues.

The consultant will be guided by your desired outcomes and wishes. They can meet with family or carers and facilitate meetings on your behalf.

Supporting services available

Elder Abuse Support Service

An older person-centred service that supports older people in conflict and preventing elder abuse.


Financial counselling for older people

Support for older people providing information, advocacy and assistance for financial hardship and unexpected life changes.


Counselling for older people

Counselling support for older people seeking to manage difficult life circumstances and conflict with family, carers or friends.


We also offer further support services including Facilitated family meetings and Mediation for older people and their families.

Where to begin

We will have a face to face consultation with you to establish your concerns and wishes. We will also have phone contact with any other party if needed.

What Do I Do Now?

If you feel that your situation would benefit from the Respecting Elders service, or you would just like more information, please call 1800 214 117 or email to with your contact details.

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