Referring my client
You can begin the client referral process here.
Ways to contact us
You can contact Better Place Australia via:
- website online enquiry
- online chat
- phone.
Website online enquiry
Complete an online enquiry here.
Online enquiries can save you time in the process by providing us with some information to help with the assessment. We will then call you back to discuss options and collect some more details that we need to book you in for a consultation with an appropriate practitioner. We will endeavour to respond to your enquiry within the next working day.
You can send a confidential email. We will endeavour to respond to your enquiry within the next working day.
Online chat Mon – Fri (9am to 5pm)
On the bottom right hand side of our website you will see our online chat icon where you can chat with someone about your enquiry.
By phone
You can call us from 9am – 5pm Monday to Friday on 1800 639 523.
If you are pressed for time, the online form may be a more convenient way to enquire.
When speaking to our team at Better Place Australia, you can be assured your call is handled by a dedicated, trained professional who will talk you through the next steps on your journey with Better Place Australia.
Calls with our team are confidential and provide us with an insight into your situation so that we are best placed to assist you. In our call together we will discuss in depth if there are any risks to you or those within your care and assist you with your options.
We will also make sure your concerns are listened to. By talking through your situation our team can identify the service relevant to your needs.
If we have found a suitable service, we will seek to confirm an appointment time suitable to you. Demand for our services varies by location.
The process
When you complete an online enquiry or call us:
- our team speaks to you about options and can make an appointment for a service, which may take 20 minutes
- you’ll receive an email with your appointment information
- before your first consultation you will be asked to complete a consent form.
The referral process allows our team to assess your needs and situation to help you find the service most suited to your needs, means and location.
What we ask when you enquire
Basic information like your name, date of birth and contact details.
Whether you’re Aboriginal or Torres Strait Islander, and your preferred language and cultural identification.
Your gender identity.
We respect your choice and you do not have to answer any of these questions if you prefer not to. You can tick: Prefer not to answer and that’s totally okay. Knowing this information will help us make sure you get the services and referrals that are right for you. If you have any questions or concerns, a staff member will be happy to discuss them.
Why we ask what we ask
At Better Place Australia, we want to make sure you get the best possible service. To do that, we need to ask you lots of questions and some of those questions are going to seem quite personal — that’s because they are!
Knowing a little more about you will help us to tailor the support we provide. At Better Place Australia, we want to ensure our workplace is welcoming, inclusive and culturally safe for all clients.
Privacy police and accessing client information
For more information on our privacy policy, or how we access and store client information, please contact us on 1800 639 523 or via email. Read our privacy policy here.
Better Place Australia values and celebrates diversity and is committed to providing support services that are fully inclusive.
