In line with COVID-19 safety recommendations we are offering services through videolink or by phone. This differs for some services. Vaccination status of those attending sessions may impact the options available. Call us on 1800-639-523 to discuss your options or to book a session. New clients can also make an online enquiry.

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Contact us

You can contact Better Place Australia via phone, website or online chat. The referral process allows our team to assess your needs and situation to help you find the service most suited to your needs, means and location.

The process

  1. Complete an online enquiry or call us on 1800 639 523
  2. Our team speaks to you about options and makes appointment for service
  3. You will receive an email with your appointment information
  4. Before your first consultation you will be asked to complete a consent form
  5. Depending on your service and need, additional consultations may be arranged with your practitioner.

Emergency assistance

If you are in an emergency situation or need immediate assistance, please contact emergency services on 000 or Lifeline 13 11 14.

How to enquire

Online with call back

Online enquiries can save you time in the process by providing us with some information to help with the assessment. We will then call you back to discuss options and collect some more details that we need to book you in for a consultation with an appropriate practitioner.

 

By Phone

You can call us from 9am – 5pm Monday to Friday on 1800 639 523 to enquire over the phone.

We will need to ask you for some of the same information over the phone as we do in the online form, this is required so that we can discuss your options. If you are pressed for time the online form may be a faster way to enquire.

 

Phone discussion

When speaking to our team at Better Place Australia, you can be assured your call is handled by a dedicated, trained professional who will talk you through the next steps on your journey with Better Place Australia.

Calls with our team are confidential and provide us with an insight into your situation so that we are best place to assist you. For a new client the call could take at least 20 minutes, so we suggest you allow this time when calling us.

In our call together we will discuss in depth if there are any risks to you or those within your care and assist you with your options.

We will also make sure your concerns are listened to. By talking through your situation our team can identify the service relevant to your needs.

If we have found a suitable service, we will seek to confirm an appointment time suitable to you. Demand for our services varies by location.

Referring my client

Better Place Australia offers a range of services for individuals, couples and families to strengthen and improve relationships or cope with relationship breakdown.

Read more about referring your client to us.

Why we ask what we ask

At Better Place Australia, we want to make sure you get the best possible service. To do that, we need to ask you lots of questions and some of those questions are going to seem quite personal — that’s because they are!

Knowing a little more about you will help us to tailor the support we provide. At Better Place Australia we want to ensure our
workplace is welcoming, inclusive and culturally safe for all clients.

 

Privacy

The first thing you need to know is that Better Place Australia has really strict rules about privacy. There are laws about how your personal information can be collected and stored, and all our staff understand exactly what that means. Just so you know:

  • Your personal information is securely stored on our purpose-built, cloud-based client record managing system to help keep data private and safe;
  • Only Better place Australia staff can access that information; and
  • Our staff will not share any of your sensitive, personal information without your consent

 

What we ask

  • Basic information like your name, date of birth and contact details.
  • Whether you’re Aboriginal or Torres Strait Islander, and your preferred language and cultural identification.
  • Your gender identity and sexual orientation

We respect your choice and you do not have to answer any of these questions if you prefer not to. You can tick: Prefer not to answer and that’s totally okay. Knowing this information will help us make sure you get the services and referrals that are right for you. If you have any questions or concerns, a staff member will be happy to discuss them.

 

For more information

For more information on our privacy policy, or how we access and store client information, please contact:

T: 1800 531 919
E: enquiry@betterplace.com.au

Better Place Australia values and celebrates diversity and is committed to providing support services that are fully inclusive.

 

 

 

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