Supervised Children’s Contact Service

Better Place Australia provides a Children’s Contact Service in Narre Warren and a Children’s Contact Service in Sale. These are safe, neutral and child-focused environments for supervised visits and changeovers to occur, and for the child to establish a relationship with parents, family members and carers.

What is a Children’s Contact Service?

The Australian Government Institute of Family Studies puts it this way: Children’s Contact Services are independent services that enable children of separated parents to have safe contact with the parent they do not live with, in circumstances where parents are unable to manage their own contact arrangements.

Better Place Australia Children’s Contact Service operates from two locations:

We aim to support all parents, family members and carers and provide them with an inspiring space where children can restore and maintain a relationship with family they do not live with. Both sites provide a safe, neutral and child-focused environment with cosy playrooms and large outside play spaces with picnic areas.

How does a Children’s Contact Service help?

Family separation can be a challenging experience for everyone. Parents and significant people in the lives of children can often be left feeling hurt, angry and unsure about the path forward. At first, it can be hard for parents to manage parenting arrangements.

It can also be a difficult period for the child(ren) in the family. They may grieve the absence of those that they care about and who care for them. They may feel guilty or caught up in the conflict between adults.

Children have the right to safe and meaningful relationships with people who are important to them. In some cases, visits or changeovers that are supervised can reduce the anxiety for everyone in the family.

Evidence suggests that children do better after separation when they are less exposed to conflict and where they are able to maintain existing relationships, as long as they are safe while doing so. This is where Children’s Contact Services help.

At Better Place Australia Children’s Contact Service in Narre Warren and Children’s Contact Service in Sale, we strive to provide a positive environment for children, families and carers. We create an environment that is conducive to a child maintaining positive family relationships and keeping everyone safe.

As a part of that, we can arrange it so that parents and extended family do not need to make direct contact with one another. This all contributes towards a safer, smoother process.

Information for Parents

Find out more about the Children’s Contact Service in Narre Warren and Children’s Contact Service in Sale.


Information for Referrers

Find out how to refer your client to access a child-focused space for contact arrangements for separated parents with children.


Making your child first priority

Our practitioners always encourage separating parents to make their child first priority in all decision making. You will find when you do this, it can be a lot easier and smoother making decisions. It also contributes towards better mental health and well-being for your child.

The benefits using Better Place Australia

There are many benefits using the Better Place Australia Children’s Contact Service.

These include:

  • child-focused
  • confidential, safe, facilitative environment
  • access to child counselling and parenting programs as part of service
  • ability to refer to counselling, psychological and mediation services without switching providers
  • access to parenting programs
  • convenient locations close to transport and facilities hub.

Learn more about the individual Narre Warren and Sale Children’s Contact Service locations below.

Better Place Australia CCS locations

Hear from people we have helped

Rebuilding the bond between parent and child

Journey of an alcoholic mother who wanted to see her daughter and how she managed to rebuild her life and the bond with her child.


Worried about when they'd each see their child

A newly separated couple were worried about what the child arrangements would look like and when they’d see their son


We forgot about our children's feelings

A couple shares how they were so caught up in their own conflict they forgot the most important person in their lives.


Our Children’s Contact Service

Better Place for Kids

Better Place Australia is there to support Victorian parents and children during times of struggle. It’s there when people are feeling alone, exposed, vulnerable, wondering how to navigate their way through life’s problems and challenges.

We put children first. We know that when the unique needs, concerns and preferences of a child are considered, outcomes are more sustainable, better respected and more satisfying for all.

That’s why we created Better Place for Kids.

Learn more

Read the Centre for Better Relationships (CBR) Research framework for Children’s Contact Services. CBR is the research, policy and advocacy arm of Better Place Australia.


Service Areas
Children’s Contact Service in GippslandChildren’s Contact Service in MelbourneChildren’s Contact Service in Narre WarrenChildren’s Contact Service in Sale

Support is just a phone call away

1800 639 523

Contact us

Talk to us on 1800 639 523
during office hours (freecall)
Email your query to

Narre Warren


Where we are

Better Place Australia
Children’s Contact Service
Narre Warren
86-88 Victor Cres,
Narre Warren VIC 3805

63-65 Foster Street,
Sale VIC 3850

Narre Warren office
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