Children’s Contact Service - Referring a client

The Better Place Australia Children’s Contact Service provides a safe, facilitative and child-focused environment where children are able to have safe and supported supervised visits and facilitated changeovers with parents and family members.

We also provide a central referral point to a range of family and relationship support services. 

• Affordable

• Minimal wait time, flexible timings (including Saturdays)

• Child-focused

• Safe and facilitative environment

• Access to child counselling and parenting programs as part of service

• Ability to refer to counselling, psychological and mediation services without switching providers

• Access to parenting programs

• Convenient location servicing South-East Melbourne

Courts may refer families when supervised contact is deemed to be in the best interests of the children. Families can also self-refer using Children’s Contact services for supervised contact and facilitated changeovers. 

• Please contact ccsnw@betterplace.com.au for an application form. 
• The Better Place For Kids Children’s Contact Service requires application forms from BOTH parents to proceed to the Intake and Assessment stage. 
• Once application forms have been received both parents will be contacted for Intake interviews. 
• Fees are to be shared between both parents unless otherwise specified in Court Orders. 

The Better Place Australia Children’s Contact Service is confidential and secure. 

Please contact the program manager to discuss applicable fees.

Better Place for Kids

1800 639 523

Email your query to:

Narre Warren: ccsnw@betterplace.com.au 

Sale: ccssale@betterplace.com.au

The Children’s Contact Service has the right to decline an application if, through the assessment and / or service provision process, the staff consider that the arrangement may pose an unacceptable risk to the children, staff or other service users.

Providing a safe and child-focused environment where children from separated families can connect with both parents.

Read the Centre for Better Relationships (CBR) Research framework for Children’s Contact Services.

CBR is the research arm of Better Place Australia.