Children’s Contact Service - Information for Parents

Family separation can be a challenging experience for parents and other family members, leaving them feeling hurt, angry, anxious and afraid. This can make it difficult for parents to manage contact arrangements for children.  

Most importantly, it can be a difficult period for the child who may be impacted by the family separation.  This often emotional dynamic between family members can make it difficult for parents to manage contact arrangements for children. 

Children have the right to safe and meaningful relationships. In many cases, contact arrangements in the form of supervised visits may be the best option to ensure the child is able to spend time with both parents and to minimise stress and conflict. 

The Better Place Australia Children’s Contact Service provides a safe, neutral and child-focused environment for supervised visits and changeovers to occur, ensuring a safe and conducive environment for the child to establish a relationship with their carers, family members and parents. 

Parents and extended family involved do not need to make direct contact with one another. 

The Better Place Australia Children’s Contact Service provides a safe, neutral and child-focused environment for supervised visits and changeovers to occur, ensuring a safe and conducive environment for the child to establish a relationship with their carers, family members and parents.

The Children’s Contact Service will facilitate the experience to ensure a more enriching experience for the children. 

For an application form or if you have any queries, email:

Narre Warren ccsnw@betterplace.com.au

Sale ccssale@betterplace.com.au

• The Better Place For Kids Children’s Contact Service requires application forms from BOTH parents to proceed to the Intake and Assessment stage. 
• Once application forms have been received both parents will be contacted for private individual Intake interviews.

Fees are shared between both parents unless otherwise specified in Court Orders. 

The Better Place Australia Children’s Contact Service is confidential and secure. 

Our fees are affordable and unlike many other Government-funded services, there is minimal wait time.

The Children’s Contact Service has the right to decline an application if, through the assessment and / or service provision process, the staff consider that the arrangement may pose an unacceptable risk to the children, staff or other service users.

Providing a safe and child-focused environment where children from separated families can connect with both parents.