Information for parents

Going through separation is a very challenging experience, not just for parents, but all family members. Emotions experienced can include feeling hurt, angry, anxious, afraid. This can make it difficult for you to manage contact arrangements for the children.

It’s important to remember that separation is a very challenging experience for your child. The emotional dynamic between family members can be emotionally draining and effect your child’s mental health and well-being. 

Children have the right to safe and meaningful relationships. In many cases, contact arrangements in the form of supervised visits may be the best option to ensure your child is able to spend time with both parents and to minimise stress and conflict. 

The Better Place Australia Children’s Contact Service in Narre Warren and Children’s Contact Service in Sale are nurturing environments for the child to establish a relationship with parents, family members and carers. 

Parents and extended family involved do not need to make direct contact with one another. The Children’s Contact Service facilitates the changeover and visit to ensure a more enriching experience for the children. 

This is partly achieved through the staff facilitating the arrival and departure of parents at different times, to reduce any stress and anxiety and maintain a safe changeover and visitation.

To request an application form for our Narre Warren or Sale services, please fill out this form.

The Better Place Australia Children’s Contact Service requires application forms from both parents to proceed to the Intake and Assessment stage. Once application forms have been received, both parents will be contacted for private individual intake interviews. Fees are shared between both parents unless otherwise specified in Court Orders.

For information about fees, click on the location below where you plan to access the service. If you would like more details, please send an email or call 1800 639 523 to discuss your situation.

The Better Place Australia Children’s Contact Service in Narre Warren and Children’s Contact Service in Sale has the right to decline an application if, through the assessment and / or service provision process, the staff consider that the arrangement may pose an unacceptable risk to the children, staff or other service users.

Better Place Australia provides a Children’s Contact Service in Narre Warren and a Children’s Contact Service in Sale. These are safe, neutral and child-focused environments for supervised visits and changeovers to occur, and for the child to establish a relationship with the non-resident parent, family members or carers.