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Children’s Contact Service for Parents

Better Place for Kids

Providing a safe and child-focused environment where children from separated families can connect with both parents.

What does a Children’s Contact Service do?

Family separation can be a challenging experience for parents and other family members, leaving them feeling hurt, angry, anxious and afraid. This can make it difficult for parents to manage contact arrangements for children.  

Most importantly, it can be a difficult period for the child who may be impacted by the family separation.  This often emotional dynamic between family members can make it difficult for parents to manage contact arrangements for children. 

Children have the right to safe and meaningful relationships. In many cases, contact arrangements in the form of supervised visits may be the best option to ensure the child is able to spend time with both parents and to minimise stress and conflict. 

The Better Place Australia Children’s Contact Service provides a safe, neutral and child-focused environment for supervised visits and changeovers to occur, ensuring a safe and conducive environment for the child to establish a relationship with their carers, family members and parents. 

Parents and extended family involved do not need to make direct contact with one another. 

How does the Children’s Contact Service work?

The Better Place Australia Children’s Contact Service provides a safe, neutral and child-focused environment for supervised visits and changeovers to occur, ensuring a safe and conducive environment for the child to establish a relationship with their carers, family members and parents.

The Children’s Contact Service will facilitate the experience to ensure a more enriching experience for the children. 

How do I access the Children’s Contact Service?

Please contact ccs@betterplace.com.au for an application form. 

  • The Better Place For Kids Children’s Contact Service requires application forms from BOTH parents to proceed to the Intake and Assessment stage. 
  • Once application forms have been received both parents will be contacted for private individual Intake interviews.

Fees are shared between both parents unless otherwise specified in Court Orders. 

The Better Place Australia Children’s Contact Service is confidential and secure. 

How much does the Children’s Contact Service cost?

Unlike many other Government-funded contact services, you will be able to access the service almost immediately upon paying the service fee.

Service Protection

The Children’s Contact Service has the right to decline an application if, through the assessment and / or service provision process, the staff consider that the arrangement may pose an unacceptable risk to the children, staff or other service users.

Support is just a phone call away

1800 639 523

Contact us

Talk to us on 1800 639 523
during office hours (freecall)
Email your query to
ccs@betterplace.com.au

Where we are

Better Place Australia
Children’s Contact Service
Narre Warren
86-88 Victor Cres,
Narre Warren VIC 3805

Narre Warren office
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