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Capturing children’s voice within a Children’s Contact Service
Children’s Contact Services (CCS) provide children with safe spaces to visit non-residential parents when parents cannot manage their own contact arrangements. Better Place Australia currently operates CCSs in Narre Warren and Sale.
Through this project, we aim to understand children’s perspectives about the CCS. We are trialling tools that create space for children’s voice within a complex reportable service. We intend to empower children to share their perspectives and improve our service delivery.
In May 2025, this project was presented at the FRSA National Conference in Sydney. The presentation explored some of the challenges in creating space for children’s voice within a complex and reportable service.
What are Children's Contact Services?
Children’s Contact Services (CCS) were implemented through the Australian Attorney General’s Department to provide children with safe spaces to visit non-residential parents when parents cannot manage their own contact arrangements.
These are supervised environments where interactions with parents can take place and where oversight for the transfer of a child from one parent to another, in circumstances where parents are unable to manage time arrangements amicably, are sustained.
