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Responding to COVID-19

We recognise that the COVID-19 virus has required all of us to be more mindful as we go about our regular activities. In the current climate, we want to assure you that Better Place Australia is equipped to continue to support you and your needs.

Please know that we are vigilantly monitoring the situation and have implemented safe hygiene practices across our sites, in line with official advice provided by the World Health Organisation. We are also keeping up-to-date with the latest developments by State and Federal governments to ensure swift and measured action for the protection of clients and staff.

We will continue to support you

We now can offer the following service options with your supporting practitioner:

Financial counselling

Phone support continues to be available to financial counselling clients.

Psychology and Counselling services

Phone and video support are available for counselling and psychology services.

Mediation

Phone and video support for mediation services is available where appropriate.

Please contact your mediator to discuss what options are best for you.

Respecting Elders

Check with your family consultant as to the best way we can support you.

We want you to feel comfortable, informed and confident when accessing our services.

Call 1800 639 523 to ask for your preferred option and book your next appointment.

Find out more about Video and Phone counselling and how we will protect your health and safety.

We want your feedback

We greatly appreciate the feedback that community members share about their experiences, where they think Better Place Australia could improve and where they think we have done a great job.