Information for parents

Children’s Contact Services provide safe and nurturing environments for children to establish and maintain their relationship with parents under difficult circumstances such as parental separation.

It’s important to remember that family turmoil can be a challenging experience for your child. The emotional dynamic between family members can be emotionally draining and effect your child’s mental health and well-being. Children have the right to safe and meaningful relationships. In many cases, contact arrangements in the form of supervised visits may be the best option to ensure your child is able to spend time with both parents, minimising stress and conflict. 

Better Place Australia has Children’s Contact Services in Narre Warren and Sale.

You can apply for the service here.

Note the following:

• The Better Place Australia Children’s Contact Service requires application forms from both parents to proceed to the Intake and Assessment stage.
• Once application forms have been received, both parents will be contacted for private individual intake interviews.
• Fees are shared between both parents unless otherwise specified in Court Orders.

The following video provides a brief introduction to BPA’s Children’s Contact Services. You will have an understanding of what to expect, as well as how we create an environment that cultivates and nurtures relationships between children and their parents.

No. Parents and extended family involved do not need to make direct contact with one another.

We understand that the difficulty of separation can necessitate distance between the parents of a child. That’s why we facilitate changeovers for visits to ensure a more enriching experience for the children. Our staff can facilitate the arrival and departure of parents at different times, to reduce any stress and anxiety and maintain a safe changeover and visitation.

For information about fees, click on the location below where you plan to access the service. If you would like more details, please send an email or call 1800 639 523 to discuss your situation.

Better Place Australia has the right to decline an application if, through the assessment and/or service provision process, the staff consider that the arrangement may pose an unacceptable risk to the children, staff or other service users.

BPA’s Children’s Contact Centre is one of many BPA services provided under Better Place For Kids, an initiative of Better Place Australia established to help children overcome adversity with the aid of counselling and mediation.