Better Place Australia has a vision of “An Australia where all people experience positive relationships, truly value each other and live safer, more fulfilling lives”.  Our purpose is “To empower people to become more resilient and experience improved wellbeing to better determine their futures”.

Our organisational values are at the forefront of all interactions with our employees, our clients and our stakeholders. We are:

• Creative
• Caring
• Welcoming
• Responsive; and
• Thriving

As a community focused ‘for-purpose’ organisation with an ever-growing range of psychological and community support services, Better Place Australia is taking a leadership role in the provision of high-quality, effective services for a wide range of community groups across Victoria.

This is an opportunity to join our expanding team of highly experienced and passionate people who want to make Australia a better place.

The Role 

A pivotal role where you’ll be at the heart of our screening services. Directly assisting our clients, including adults, children, separated couples/parents and families, you’ll predominantly offer initial assessment via phone from our Cheltenham office and, optionally, your home.

What you can expect to do in this role:

• Handling incoming inquiries and referrals over the phone.
• Processing referrals for Better Place Australia.
• Conducting initial screenings to ascertain individual needs and direct them to the right service pathway.
• Offering information, guidance, and referrals for counselling or dispute resolution needs.

What you will require:

• A tertiary qualification in Social Work, Psychology, or a related behavioural science field (preferred) or equivalent relevant experience.
• Exceptional communication and interpersonal skills and be adept in engaging and forming connections with individuals undergoing crises.
• A pronounced orientation towards customer service.
• A keen commitment to continuous learning.
• A genuine interest in Family Support Programs, Family Law, and Family & Children’s Services program streams.
• Proven capability to collect and evaluate screening and assessment data to determine service accessibility.
• Robust administrative abilities.
• Strong organisational and time management skills.

Employee Benefits

Better Place Australia is serious about being an employer of choice and to back that claim we offer:

• Generous above award salary rates
• Salary packaging (which increases your take home pay)
• Additional paid annual leave (between Christmas and New Year)
• Annual leave loading of 17.5%
• Twelve weeks paid parental leave
• Up to 20 days family violence leave
• Paid study leave and extensive professional development opportunities

Further Information 

This Full-Time (1.0 FTE) role is based at our Cheltenham site however other locations may be required from time to time.

Better Place Australia is a for-purpose organisation, providing services for all members of the community regardless of religion, age, gender, sexuality, lifestyle choice, cultural background, or economic circumstances. We offer a workplace culture reflective of a vibrant, learning organisation where our people are highly engaged in their work and committed to making a difference.

At BPA, we all have a shared responsibility for supporting a culture of inclusivity and diversity. Our organisation is committed to child safety, and we carry out police record, working with children and reference checks to ensure that we are recruiting the right people. Our organisation is committed to child safety and satisfactory completion of both a Working with Children Check and National Police Check clearance are mandatory for the preferred candidate. For further information, download a copy of the position description.

Workplace Flexibility

Here at Better Place Australia we embrace flexible ways of working including work from home.  We encourage you to talk to us about what flexibility might look like for you and your individual needs.

Whilst we appreciate the interest of all prospective candidates, please note that only short-listed applicants will be contacted.

Apply today – we look forward to hearing from you.