Our Questions Guide
For our services, we will ask you questions. This fact sheet contains everything you need to know about what we expect from you, as well as what you can expect from us.
Sections
What We Ask
Example Questions
How They Help
Basic Information
- What Is Your Name?
- What Is Your Date of Birth?
- What Are Your Contact Details?
These details help us build your basic profile, and allow us to contact you if necessary.
Cultural Background
- What Is Your Preferred Language?
- How Do You Culturally Identify?
- Are You Aboriginal or a Torres Strait Islander?
These details help us create a more comfortable environment for you and give us important context for our discussions.
Gender and Sexuality
- What Are Your Pronouns?
- What Is Your Gender Identity?
- What Is Your Sexuality?
These details help us understand you better, provide the right support, and ensure you’re safe and respected.
Finance
- What Is Your Salary?
- Do You Require Alternate Payment Plans?
You may need to pay to access our service. We ask your salary as the fee can be based on your income.
Why We Ask What We Ask
Personalisation
We cannot provide a one-size-fits-all solution. With the information you provide, we can tailor our services to meet your individual needs.
Understanding
We aim to learn about you so that we can provide you with a safe and comfortable environment where you can get the most out of our services.
Compliance
Our services need to meet government and industry regulations that are in place to ensure our effectiveness as well as your safety.
Our Promises To You
Best Practices
Our staff are well versed in the privacy laws and safe handling of personal information. Only our staff can access your information, and we will not share your personal information without your consent.
Transparency
We will tell you everything you need to know about our data gathering practices, as well as endeavour to answer any and all of your questions.
Right to Refuse
You have the right to refuse to answer any of our questions for any reason, and we will respect that right.
Consent
Unless necessary for critical safety reasons, our staff will seek your explicit permission when sharing your personal information (i.e. to a referred specialist).
Privacy
All of our staff are well versed in the safe handling of private information, from the moment you start with us to long after you’re finished.
Security
We use the latest in digital infrastructure and procedures to ensure that your data is securely collected and stored, keeping it safe at all times.
Privacy Policy and Accessing Client Information
For more information on our privacy policy, or how we access and store client information, please contact us on 1800 639 523 or via email. Read our privacy policy here.
Better Place Australia values and celebrates diversity and is committed to providing support services that are fully inclusive.