Quality and Respect

• We will provide high-quality, non-discriminating services
• Your culture, beliefs, personal characteristics, gender identity and sexuality will be respected
• We will show you respect dignity and consideration
• Our services will be delivered to you by trained, professional staff.

Our Commitment to Child Safety

• Better Place Australia is committed to child safety. We want children to be safe, happy and empowered
• We are committed to the safety, participation and empowerment of all children

Participation

• You may be able to choose a family member or support person to be involved in your case
• We will deliver services that suit your needs

Privacy

• Your personal information will remain confidential
• You have a right to say what happens to your information
• You can request to access information about yourself
• You can comment on any of the services we provide you and, if you have a concern, expect those concerns to be addressed fully
• Your concerns will be dealt with promptly and fairly
• There will be no bias against you if you make a complaint

Communication

• We will offer you access to an interpreter if required
• You will have the opportunity to ask questions
• You will be informed about all the services Better Place Australia can offer you in a clear and simple manner

Your Responsibilities

• Please communicate clearly and respectfully
• Please keep us fully informed of your situation so we can provide you with services tailored to your needs
• Please let us know a minimum of 48 hours prior if you cannot attend an appointment and avoid a cancellation fee