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We are offering services through video link, by phone, or where appropriate, face to face. Call us on 1800 639 523 to discuss your options or to book a session.

Better Pride
Better Pride

Our Questions Guide

For our services, we will ask you questions. This fact sheet contains everything you need to know about what we expect from you, as well as what you can expect from us.

What We Ask

Example Questions

How They Help

Basic Information

  • What Is Your Name?
  • What Is Your Date of Birth?
  • What Are Your Contact Details?

These details help us build your basic profile, and allow us to contact you.

Cultural Background

  • What Is Your Preferred Language?
  • How Do You Culturally Identify?
  • Are You Aboriginal or a Torres Strait Islander?

These details help us to better understand you.

Gender and Sexuality

  • What Are Your Pronouns?
  • What Is Your Gender Identity?
  • What Is Your Sexuality?

These details help us support you and make sure that you are respected.

Finance

  • What Is Your Salary?
  • Do You Require Alternate Payment Plans?

These details help us make sure you can afford any fees that may come with our services.

Why We Ask What We Ask

We ask you certain questions because the answers will help us do the following:

Personalise your support

By understanding you better, we can make sure that our services meet all of your needs.

Ensure your safety

We can follow industry and government rules that keep you safe at all times.

Improve our services

Your information helps us secure funding and contracts that allow us to provide more care for the community.

Our Promises To You

Sharing Information

We promise not to share your private information with anybody unless:

  • we are required to by law
  • there is immediate danger to you or someone else 

Questions and Answers

We promise to respect all of your questions and do our best to answer them to your satisfaction.

Right to Privacy

We promise to respect your right to privacy if there is information that you don’t feel comfortable giving to us.

Privacy Policy and Accessing Client Information

For more information on our privacy policy, or how we access and store client information, please contact us on 1800 639 523 or via email. Read our privacy policy here.

Better Place Australia values and celebrates diversity and is committed to providing support services that are fully inclusive.

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