Ways to contact us
Phone
1800 531 919
Call us during business hours (Mon-Fri, 9am-5pm) and a dedicated member of our customer service team will talk you through the next steps for your BPA journey.
cst@betterplace.com.au
Send us a confidential email with your enquiry, and one of our staff will endeavour to respond to you by the next working day.
Online Chat
In the bottom right corner, you can see our online chat icon. Send us an enquiry, and we will respond as soon as possible during business hours (Mon-Fri, 9am-5pm).
Online Enquiry
Fill out our online form and save some time by providing us with information for your assessment.
Frequently Asked Questions
Calls with our team are confidential and provide us with an insight into your situation so that we are best placed to assist you. In our call together we will discuss in depth if there are any risks to you or those within your care and assist you with your options.
We will also make sure your concerns are listened to. By talking through your situation our team can identify the service relevant to your needs.
If we have found a suitable service, we will seek to confirm an appointment time suitable to you. Demand for our services varies by location.
When you complete an online enquiry or call us:
- Our team speaks to you about options and can make an appointment for a service, which may take 20 minutes
- You’ll receive an email with your appointment information
- Before your first consultation you will be asked to complete a consent form.
The referral process allows our team to assess your needs and situation to help you find the service most suited to your needs, means and location.
You can learn more about the questions we ask you, as well as why we ask them of you, by clicking here.
Privacy Policy and Accessing Client Information
For more information on our privacy policy, or how we access and store client information, please contact us on 1800 639 523 or via email. Read our privacy policy here.
Better Place Australia values and celebrates diversity and is committed to providing support services that are fully inclusive.