Why is data collected from me?
Our programs are funded through multiple funding bodies, with data collection and regular reporting required to maintain funding compliance. ‘Client data’ refers to information that is collected by service providers about the clients accessing their services. This information includes client details such as age, gender and cultural status, as well as the type of service provided to each client.
What do we require consent for?
Prior to commencing services at Better Place Australia, we request your consent to:
- Receive services from Better Place Australia
- Better Place Australia collecting and using your personal information to provide services necessary to meet your needs
- Information being shared between Better Place Australia and other service providers that you agree to be referred to, or have been referred from
- Your information to be provided to relevant funding bodies for reporting purposes, if Your personal identifying information will be removed.
You also consent to, but can opt out of:
- Your information to be used for Better Place Australia quality and research purposes
- Your information to be used for Better Place Australia training and education purposes
- To be informed about Better Place Australia services, groups and/or products
- To be contacted in the future, for research
All of the above will have your personal identifying information removed.
How is my information protected?
Your personal information is protected by law, including the Privacy Act 1988 as well as Better Place Australia policies; information shared with funding bodies is de-identified (meaning you are not personally identified). Your personal information is also securely stored on our purpose-built, cloud-based client record managing system to help keep data private safe and encrypted in transit. It will not be used for any other purpose, or disclosed to any other person or agency, without your specific consent except for the following limits to confidentiality. All personal information you share will remain confidential and secure except:
- When it is subpoenaed by a court;
- Failure to disclose the information would place you and/or another person at risk; or you disclose behaviour that breaches the law.
Where can I find more information?
For information about how Better Place Australia manages your personal information, please contact the Manager Quality on 03 9556 5333 or email enquiry@betterplace.com.au
