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Support Coordinator – Way Back Service

Outstanding opportunity for a Support Coordinator for the Way Back Service at Better Place Australia.

  • Career location pin Cheltenham or Narre Warren
  • Career location pin Full-time or Part-time

Better Place Australia has a vision of “An Australia where all people experience positive relationships, truly value each other and live safer, more confident lives”. As a community-focused not-for-profit organisation with an ever-growing range of psychological and community support services, Better Place Australia is taking a leadership role in the provision of high-quality, effective services for a wide range of community groups across 27 locations in Victoria.

Better Place Australia has been selected by the South Eastern Melbourne Primary Health Network (SEMPHN) to deliver the new Way Back Support Service in the Casey/Dandenong region.  The Way Back is a non-clinical assertive outreach model focused on empowering people to connect with informal and formal supports by providing guidance, encouragement, motivation and follow up.  The ultimate aim of this project is to improve response, treatment and support for people with suicidal behaviours, including post-episode care for individuals and engagement with families and support networks.

This is an exciting opportunity to join our expanding team of highly experienced and passionate people who want to make Australia a better place

The Role

The Way Back Support Service is a non-clinical support program providing practical psychosocial support in the form of case management to people experiencing a suicidal crisis or who have attempted suicide.

Support is provided for up to three months and targets those at the highest risk through referrals following hospital presentations or through specialist mental health services.  With quality supervision and clinical governance systems in place, this role is part of a multidisciplinary team of practitioners working in a collegiate and learning environment.

Key responsibilities include:

  • Provision of non-clinical assertive outreach follow up support for individuals who have attempted suicide
  • Development and implementation of safety and well-being plans to outline a pre-determined set of actions to undertake in the midst of a suicidal crisis to support safety and reduce the likelihood of a further attempt of suicide
  • Provision of support and follow-up with family members, friends and support networks as and where appropriate to assist the continued support and recovery of the client
  • Facilitation of linkages with services and life-sustaining supports.

Required Qualifications and Experience

To be considered for appointment, prospective candidates will possess the following key selection criteria:

  • Qualifications in a relevant discipline applicable to the delivery of non-clinical psychosocial support services (ie Case Management/Community Welfare or similar)
  • Demonstrated experience in a similar role providing a non-clinical outreach support service to vulnerable clients who have attempted suicide or who are experiencing suicidal crisis
  • Demonstrated case management skills and ability to work effectively with clients, family members and service providers to identify solutions.
  • Sound understanding of the personal, family, and social issues associated with suicidal ideation and attempts, including awareness of groups identified to be at increased risk of suicide.
  • Proven ability to work with clients, particularly men across communities and populations including:
    • Aboriginal and Torres Strait Islanders people
    • Lesbian, Gay, Bisexual, Transgender and Intersex (LGBTI)
    • Older people
    • Young people
    • People experiencing a mental health condition.

Employee Benefits

Better Place Australia is serious about being an employer of choice, to back that claim we offer:

  • Generous above award salary rates
  • Salary packaging (which increases your take-home pay)
  • Additional annual leave (between Christmas and New Year)
  • Annual leave loading of 17.5% loading
  • An 11% superannuation contribution
  • 12 weeks paid parental leave
  • Up to 20 days family violence leave
  • Paid study leave and extensive professional development opportunities.

Apply Today

This position is available on a full-time basis and is based at our Narre Warren office.  Saturday morning work will be required one day per month.  Candidates who may be interested in working on a part-time basis are also encouraged to apply.

Enquiries from prospective candidates may be directed to Ms Caitlin Hunt, Regional Service Manager – Psychological Services Operations: Caitlin.hunt@betterplace.com.au

Better Place Australia offers a workplace culture reflective of a vibrant, learning organisation where our people are highly engaged in their work and committed to making a difference.  As an equal opportunity employer, we aim to create an inclusive environment where differences including gender, age, culture, disability, sexuality and family and caring responsibilities are valued.  We invite you to be part of a not for profit organisation that fosters a diverse workplace.

Our organisation is committed to child safety and satisfactory completion of both a Working with Children Check and National Police Check are mandatory for the preferred candidate.  A demonstrated commitment to Child Safety and evidence of active involvement in child safety-related activities and initiatives is required.

This is a re-advertised position.  Previous candidates need not re-apply as we have retained your details.

Whilst we appreciate the interest of all prospective candidates, please note that only short-listed applicants will be contacted.


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Position Description

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